Shipping & Returns

RETURNS:
Here at Vapeology we strive for great Customer Service. If, on the off chance, you receive a defective or damaged product upon arrival we offer a 14-day return policy. Maintain all original packaging and your receipt and we’ll be glad to assist you with your return.Due to hygiene concerns, if the product has been used we are unable to replace or return the item. We can only return, replace or exchange items that have not been used!! For any questions or concerns please contact us before placing your order. 
SHIPPING:
Packages are shipped during business hours, Monday-Friday from our warehouse in West Bridgewater, MA 
Tracking information will be sent when order is processed within 1-2 business days.  
PRE-ORDERS SHIP AS PRODUCT ARRIVES. PRE-ORDERS SHIP IN THE ORDER WE RECEIVE THEM! NO EXCEPTIONS!
*We are not responsible if your package is lost or stolen once your order has shipped!*